Top of Page

Fraud Prevention Center

Serving Those Who Serve

Fraud Prevention

Fort Hood National Bank is committed to providing our customers with current information and warnings about fraud and identity theft. New scams appear frequently, so please check this page from time to time for updates.


Fort Hood National Bank does not solicit customers' information via phone, text or email messaging. Should you receive any solicitations requesting account information (i.e. Account number, Debit MasterCard® number, PIN, etc.), DO NOT respond. Please contact Customer Support at 800-477-9801. Customer Support hours are Monday through Friday 7:30 a.m. to 9:00 p.m., Saturday 9:00 a.m. to 6:00 p.m., and Sunday 11:00 a.m. to 6:00 p.m. (CST) If you have any questions please do not hesitate to contact us.


The Internet offers convenient access to entertainment, research, shopping and financial services from across the globe. This availability of a wealth of business and personal data presents a tempting target to criminals. Understanding the different types of online threats and taking preventative measures can help keep you and your sensitive information safe.


This is the act of impersonating someone by using that person's information, such as birthdate, name, address, Social Security number, bank account, credit card, and other personal information without his/her knowledge. Identity theft usually leads to the thief gaining access to the victim's credit or bank account and sometimes is used for terrorist activities or for changing an identity.


A credit freeze deals with restricting (or “freezing”) access to your credit report, making it more difficult for identity thieves to open new accounts in your name. Freezing your credit also prevents lenders from accessing your report. Thus, you will need to contact each of the credit bureaus (TransUnion, Experian and Equifax) to unlock your report when you apply for any type of credit. After placing the freeze request, each bureau will send you a PIN or password in case you need to lift the freeze. A freeze typically stays on your account until you remove it; however, the freeze does expire after seven years in some states. Check with the credit bureau websites for freeze laws in your state.


A data breach generally refers to information that has been subject to unauthorized access. Often, the information is lost, stolen, or hacked. While data breaches seldom lead to fraud and identity theft, failure to protect this type of information can result in significant fines or loss of revenue and other negative consequences.


Most scams ask you to provide your Social Security number, credit card and/or account information. NEVER give out this information unless you initiated the call using a telephone number you have dialed and know to be legitimate. For a full list of common scams and terms, please visit the links below.