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Common Scams

Serving Those Who Serve

Heartbleed Bug

Tuesday, April 15, 2014

Fort Hood National Bank Texas is aware of the recent “Heartbleed” bug that is affecting many internet servers.

Your security is important to us, and we have taken the proper measures to protect our customers. Other companies are also taking the appropriate measure to protect information; however, you may receive emails or phone calls asking you to change your password on certain websites. Please DO NOT use links in the email or provide your online account user id or password with anyone contacting you on the phone. Instead go to the website you normally use to change your password. Our security experts recommend that our customers periodically change their passwords and choose passwords that are unique to each website.

Thank you for being a valued customer of Fort Hood National Bank Texas.

Fraudulent Text/E-mail/Phone Calls

Tuesday, August 21, 2012

We have received multiple reports that account holders are receiving fraudulent text messages, phone calls and e-mails from the bank. Please be advised that this is a SCAM; DO NOT provide any account related information or open any links within the message.

Our bank DOES NOT solicit customers' information via phone, text or e-mail messaging. Should you receive any solicitations requesting account information (i.e. Account number, Debit MasterCard® number, PIN, etc.), DO NOT respond.

If you have any questions, please do not hesitate to contact us.

Fraudulent E-mail Awarding a $1000 Visa Gift Card

Tuesday, July 24, 2012

We have received notification of a fraudulent e-mail proclaiming to award you with a $1000 Visa gift card. This email is fraudulent DO NOT direct yourself to the link included within the fraudulent e-mail. A sample of the e-mail is below.

Dear Customer,
On behalf of Fort Hood National Bank, you have been issued a $1,000 Visa Gift Card free of charge.
Card type: Visa Gift Card
Issued to: Customer Smith
Issuing branch: Spring, Texas
Valid until: 08/2015
Please use the following website to claim your card and have it shipped to the address of your choosing:
Go to: www rewards2012 com
Note that claims must be made within 48 hours from this email being sent, or the above link will become invalid.

Sincerely, Rachel
Customer Service
Employee Benefits Center, LLC