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Common Scams

Serving Those Who Serve

Scam Alert

Monday, October 28, 2019

Beware of phishing scams featuring phony calls or text messages posing as alerts from your bank’s fraud department. A growing phishing scam tricks customers by impersonating your bank to investigate “suspicious transactions” and then requests the customer to provide sensitive information for “verification.”

Be advised that we will never ask for your one-time security code, debit card pin number or IVR PIN. The best way to be sure you are speaking with legitimate bank personnel is to call our Customer Support at 254-532-3000 or 800-477-9801 and confirm our bank is attempting to contact you.

Internet Explorer Vulnerability

Tuesday, April 29, 2014

Microsoft is warning users of Internet Explorer about attacks attempting to exploit a new security flaw that affects all supported versions of the Internet Explorer browser. This security flaw could be used to install malicious software on your computer when you visit compromised sites or view specially formatted email messages. While Microsoft has not yet prepared a patch for this flaw, there are steps users can take to lessen exposure to this threat:

  • Use a different browser until a fix is available for Internet Explorer. Internet Banking customers should review the alternate browser versions supported on our Minimum Internet Banking Requirements page.
  • Follow Microsoft's "Protect Your Computer" guidance by enabling a firewall, installing all software updates, and installing and updating antivirus software.
  • Use caution when visiting websites and avoid clicking links or opening email messages from people you do not know.

Note: Users of Windows XP should not expect to receive a fix for this issue since Microsoft has stopped supporting this system. If you do not intend to upgrade to a newer operating system, it is recommended that you permanently adopt an alternate browser (other than Internet Explorer).

Heartbleed Bug

Tuesday, April 15, 2014

Fort Hood National Bank Texas is aware of the recent “Heartbleed” bug that is affecting many internet servers.

Your security is important to us, and we have taken the proper measures to protect our customers. Other companies are also taking the appropriate measure to protect information; however, you may receive emails or phone calls asking you to change your password on certain websites. Please DO NOT use links in the email or provide your online account user id or password with anyone contacting you on the phone. Instead go to the website you normally use to change your password. Our security experts recommend that our customers periodically change their passwords and choose passwords that are unique to each website.

Thank you for being a valued customer of Fort Hood National Bank Texas.