Top of Page

Common Scams

Serving Those Who Serve

Hang up on business imposter scams

Tuesday, September 8, 2020

Scammers love to use the same old tricks in new ways. One of their favorites is to pose as a business or government official to pressure you into sending them money or personal information. Now, some scammers are pretending to be popular online shopping websites, phishing for your personal information.

For example, you get a call from someone who claims to be with “Amazon.com.” (Spoiler alert: they’re not really from Amazon.) The voice on the phone will say that your credit card or debit card has been charged a large amount of money for some order. Then, they’ll give you the “Amazon Support” phone number and tell you to immediately call if you didn’t make that purchase.

If this seems suspicious, that’s because it is. Scammers want you to call the number they give so they can ask for your passwords, debit card or credit card number, and other sensitive information to get your money. If you get a call like this, there are a few steps you should take: 

  • Hang up. Don’t call them back on the number they gave you. If you’re concerned about an order you didn’t place, contact the business through a customer service phone number or email you know is legitimate. You can usually find a company’s real information on their website.
  • Check your account. If you see a charge you don’t recognize, file a dispute with us immediately.
  • Report the fake call to the business. Make sure to use the contact information from their website – not the information from the phone call. You can also report the call to the FTC.

If you gave information to a business imposter, head to IdentityTheft.gov for tips to protect yourself.

Scam Alert

Monday, October 28, 2019

Beware of phishing scams featuring phony calls or text messages posing as alerts from your bank’s fraud department. A growing phishing scam tricks customers by impersonating your bank to investigate “suspicious transactions” and then requests the customer to provide sensitive information for “verification.”

Be advised that we will never ask for your one-time security code, debit card pin number or IVR PIN. The best way to be sure you are speaking with legitimate bank personnel is to call our Customer Support at 254-532-3000 or 800-477-9801 and confirm our bank is attempting to contact you.

Internet Explorer Vulnerability

Tuesday, April 29, 2014

Microsoft is warning users of Internet Explorer about attacks attempting to exploit a new security flaw that affects all supported versions of the Internet Explorer browser. This security flaw could be used to install malicious software on your computer when you visit compromised sites or view specially formatted email messages. While Microsoft has not yet prepared a patch for this flaw, there are steps users can take to lessen exposure to this threat:

  • Use a different browser until a fix is available for Internet Explorer. Internet Banking customers should review the alternate browser versions supported on our Minimum Internet Banking Requirements page.
  • Follow Microsoft's "Protect Your Computer" guidance by enabling a firewall, installing all software updates, and installing and updating antivirus software.
  • Use caution when visiting websites and avoid clicking links or opening email messages from people you do not know.

Note: Users of Windows XP should not expect to receive a fix for this issue since Microsoft has stopped supporting this system. If you do not intend to upgrade to a newer operating system, it is recommended that you permanently adopt an alternate browser (other than Internet Explorer).