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Serving Those Who Serve

Our Commitment to You

At Fort Hood National Bank, we are committed to being your bank of choice by building lasting relationships, creating positive experiences, and fostering an enthusiastic and engaging environment where everyone can expect to be treated with dignity and respect.

Your feedback is vital to our success whether it's a compliment, suggestion, or a complaint. If you're ever unhappy about something we've done — or perhaps not done — please give us the opportunity to resolve your concerns. We value what's right for our customers in everything we do!

Sincerely,

Jessica Pelache
Director of Customer Experience

Contact Us

  • Click here to contact us via Live Chat (available Mon-Fri 8:00 a.m. — 7:00 p.m. and Sat 10:00 a.m. — 6:00 p.m. CT) or our Feedback/Complaint Form when Live Chat is not available.
  • Over the phone — 254-532-3000 or 800-477-9801. This is the fastest way to provide feedback, report any unauthorized account activity, and resolve any questions you may have about your account.
  • In person - at any branch. Click here to locate a branch.
  • Mail - to:
  • Fort Hood National Bank
    Attention: Correspondence
    PO Box 5000
    Fort Hood, Texas 76544-9985
  • If you are hearing impaired - 866-390-5447 (TTY)

If English is not your first language and you do not feel comfortable using English to do business with us, one of our bilingual employees may be able to assist you. Please call us 254-532-3000 or 800-477-9801 and we will try to locate an employee who can speak with you in your preferred language.

For International Calls

France

0800-903294

Germany

0800-1814482

Italy

800-878147

Japan

00531-1-23401

Mexico

001-800-666-9801

Netherlands

0800-0220017

Panama

001-800-507-0189

South Korea

00798-14-800-0331

United Kingdom

08-000898051