Internet Banking - FAQ


What are Online Services?

Online Services consist of an Internet Banking website that provides a complete array of financial services to our customers, including Mobile Banking, Bill Pay, Transfers, E-Statements and Alerts. We allow customers to access their Account data with up to ninety (90) days of transaction detail.

How do I obtain a username and password for Internet Banking?

You can enroll online by visiting our website and clicking Internet Banking Log In and then Enroll in Internet Banking. You will be required to provide the following for your Account: Social Security Number, E-mail Address, Telephone Banking PIN (IVR PIN), Account Type and Account Number.

How do I log out of Internet Banking and protect my information?

The “Sign Off” button is located on the upper, right-hand corner of your screen. The Sign Off button will log you off of Internet Banking completely.

If you are inactive for 20 minutes, you will be logged out and no one can access your information without your Username and Password; however, you will still have data on the screen that could be viewed by anyone. It is recommended that you always use the Sign Off button and log out completely. This is especially true if you share your computer or if it may be viewed by someone else.

Please contact us if you have any questions.

How do I transfer money from my Account to another account holder with Fort Hood National Bank?

Note: Both customers must be Internet Banking users.

Select Create New Transfer from the Transfers tab. Select Add an Internal Transfer Account and enter the recipient's account information. The following information is required to send funds to another Internet Banking user:

  • Account Number
  • Account Type
  • Description
  • One additional identifier such as last name or company name

Select Continue.

The new account will be added to your “Transfer To” list. Always remember to verify the amount of funds that you are transferring; once you have selected Continue, the funds will be automatically deducted from your available balance.

How do I set up Alerts on my Account?

Select Alerts from the Account Actions drop-down menu. Select an account on the Account drop-down menu. Click Add next to the Alert you would like to set up.

There are two types of Alerts: “voluntary” and “mandatory”

  • Voluntary Alerts - customers can select to have balance alerts set on their Accounts to monitor their balance.
  • Mandatory Alerts - automatically sent for activities such as transfers and changing Passwords.

How do I access my E-Statements?

You can access your E-Statements through Internet Banking. Just click E-Statements from the Account Overview screen and choose the Account you would like to view as an E-Statement.

How do I enroll for Bill Pay services?

Enrolling is easy. You can send a secure message via Internet Banking requesting this service. Currently, the service is not available to Commercial Customers.

Can I cancel Bill Pay services and keep Internet Banking?

Absolutely! You can cancel Bill Pay at any time and your Internet Banking services will not be interrupted.

How do I download my account information into Microsoft Money?

  • Select Download Account Transactions from the Account Actions drop-down menu. Select the account number that you wish to download.
  • Under Time Period, fill in the date range you want to download. You can choose a date range that includes dates you've already downloaded. Microsoft Money will ignore any duplicate transactions.
  • File format type: Click on this drop-down menu and select type of file for Microsoft Money.
  • Click Download. Make sure your security settings will allow you to download from the website. Your browser may give you the option to either open or save the file. Choose to save the file. The default file name for a checking account will be Demand Dep—and the last four numbers of your checking account. The downloaded file will have a “.qif” following the name. Choose the directory to save the file in and click Save.
  • Open your copy of Microsoft Money. Go to the File Import, Data Files type. Choose the directory you saved the file to. Choose the file and select Import. If you have never imported an active statement file before, Microsoft Money will have you download and run a small file to set up Active Statements.

How do I download my account information into Quicken?

  • Select Download Account Transactions from the Account Actions drop-down menu. Select the account number that you wish to download.
  • Under Time Period, fill in the date range you want to download. You can choose a date range that includes dates you've already downloaded. Quicken will ignore any duplicate transactions.
  • Items per page: This menu is not used with downloads.
  • File format type: Click on this drop-down menu and select type of file for Quicken.
  • Click Download. If your browser gives you a list of options, choose Save File. If Quicken is invoked, follow the Quicken directions instead of the rest of these instructions. The “Save as” window will appear. Save file type as QIF. Choose the directory to save your file in and click save file.
  • Open your copy of Quicken. Go to the File menu and select Import. Import the file you just downloaded.

Additional Help: Intuit maintains online support for their products at Intuit Online Help.

How do I download my account information into other Personal Financial Managers?

  • Select Download Account Transactions from the Account Actions drop-down menu. Select the account number that you wish to download.
  • Under Time Period fill in the date range you want to download.
  • File format type: Click on this drop-down menu and select type of file. Make sure the account shown at the top of the form is the one you meant to select.
  • Items per page: Click on this drop-down menu and select all.
  • Download Format: Click on this drop-down menu and select the appropriate format for your PFM.
  • Click Download. Your browser may open a new window with a list of options. Choose Save File. Sometimes your PFM will automatically open at this point. If so, follow the instructions that appear. The “Save as” window will appear. Your file will normally be named something like download.qif. You can rename your file, but don't change the extension (the last three letters) or your PFM will not recognize the file. Choose the directory to save your file to, and click save file. Remember the filename and directory you've chosen. You'll need them to import the file.
  • Open your account register in your Personal Financial Manager program. If you are running Windows, make sure the file extension is visible:
    • Open Windows Explorer.
    • Click on the drop-down menu View and select Options or Folder Options.
    • Select the tab that says View and make sure that the box by Hide MS-DOS file extensions (or Hide file extensions for known files) is NOT checked. If it is, click on it to uncheck it.
    • Click Apply. Open your Personal Financial Manager program. Click on the drop-down menu File and choose Import. Import the file you just saved from the desktop.

How do I download my account information into spreadsheet programs?

  • Select Download Account Transactions from the Account Actions drop-down menu. Select the account number that you wish to download.
  • Items per page: Click on this drop-down menu and select all.
  • Download Format: Click on this drop-down menu and select Comma Separated (Generic).
  • Click Download. Your browser may open a new window with a list of options. Choose Save File. A window will appear. Change the filename to whatever you like, but end the name with “csv”. Save the file to your desktop.
  • Open your spreadsheet program. Click in the drop-down menu File and select Open. Choose the file you just downloaded.

What if I need additional assistance?

If you have any questions regarding the Online Services associated with your Account, please contact us by phone, mail or e-mail. Below is a link to our contact information that is available on our website.

Contact Form