Fort Hood National Bank

Our Commitment to You

At Fort Hood National Bank, we are committed to being your bank of choice by building lasting relationships, creating positive experiences, and fostering an enthusiastic and engaging environment where everyone can expect to be treated with dignity and respect.

Your feedback is vital to our success whether it's a compliment, suggestion, or a complaint. If you're ever unhappy about something we've done — or perhaps not done — please give us the opportunity to resolve your concerns. We value what's right for our customers in everything we do!

Jessica Pelache
Jessica Pelache
Director Customer Experience

Contact Us

  • Live Chat (available Mon-Fri 8:00 a.m. — 7:00 p.m. and Sat 10:00 a.m. — 6:00 p.m CT).
  • E-Mail - by using our Feedback/Complaint form or by using your internet banking account.
  • Over the phone — 254-532-3000 or 800-477-9801 - this is the fastest way to provide feedback, report any unauthorized account activity, and resolve any questions you may have about your account.
  • In person - at any branch. Click here for our branch locator.
  • Mail - to:
    Fort Hood National Bank
    Attention: Correspondence
    PO Box 5000
    Fort Hood, Texas 76544 - 9985
  • If you are hearing impaired - 866-390-5447 (TTY)

If English is not your first language and you do not feel comfortable using English to do business with us, one of our bilingual employees may be able to assist you. Please call
254-532-3000 or 800-477-9801 and we will try to locate an employee who can speak with you in your preferred language.

For International Calls

France 0800-903294
Germany 0800-1814482
Italy 800-878147
Japan 00531-1-23401
Mexico 001-8004779801
Netherlands 0800-0220017
Panama 001-800-507-0189
South Korea 00798-14-800-0331
United Kingdom 08-000898051

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